Conversational AI for Airlines

Drive more revenue. Satisfy more customers. Seamlessly.

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How ICM Hub's Chat Works

  1. We install our chat widget on your website.
  2. Customer can chat with the bot and get instant responses.
  3. Conversations map to existing airline processes and customer service workflows that we work with your team to construct.
  4. With natural language, the customer is guided to problem resolution by the bot through answers or follow up actions, which is then tracked.
  5. If necessary, the bot can seamlessly hand-over the conversation to a human agent using your existing live chat service such as Zendesk or Facebook Messenger.

Platform Features

Here's some of the features included in our platform.

Powerful Dashboard

Our powerful dashboard provides clients with real-time access data and key metrics.

  • Customer chats
  • Interaction analysis
  • Resolutions and feedback
Natural Experience

ICM Hub provides a fully-featured chat solution that delivers a natural experience for users.

  • Organic, fluid conversations
  • Contextually aware
  • Rich chat extensions
Machine Learning

ICM Hub uses state-of-the art machine learning models trained with carefully curated data sets.

  • Proprietary dataset
  • Built in intent support
  • Entity extraction

At ICM Hub we believe our implementations come to life with integrations.

  • API plugin system
  • UI widget framework
  • Custom integrations
Proactive Controls

Our invocation hook technology enables a bot to proactively engage with users

  • Rule based triggers
  • Event based triggers
  • External link triggers
Multi Channel

Ensure users can always contact you wherever they may be with multiple channel support.

  • Website widget
  • Mobile integration
  • Messaging platforms

Our Team

A few words about how great our team is.



Entrepreneur with a combined five years in tech startups. Cofounder at ICM Hub. Previously worked at EY, SAP and BMW.


Data Science

Six years of tech startup experience. Background in Data Science and Finance. M.A. in Quantitative Methods - Columbia University



Experienced software architect with a track record in developing & implementing NLP solutions. Formerly IBM Watson



Talented software developer with a track record in developing & implementing software solutions. Previously IBM.


Finance Director

Commercial Banker with over 10 years experience. Stanford alumn. Previously ING.


Sales Engineer

Engineering background and has over 10 years work experience Previously Amazon.



Experienced customer service specialist and translator. Speaks 5 languages. From Spain.


Data Analyst/Linguist

Besides NLP/ML he speaks 5 languages. From Ibiza.

Could this be you?

What would you do?

We are always on the look out for talented and enthusiastic people, get in touch if you'd like to learn more.

About Us

Empower customers on the fly with our Airlines chatbot!

ICM Hub specializes in conversational intelligence, providing customers with fast and accurate data by interpreting their needs through airlines centric Artificial Intelligence (AI), natural language processing and machine learning.

Specialized for the airline industry

Our AI solution caters to airlines, who have trouble keeping up with increasing & frequent customer enquiries by providing timely, automated, first-class and AI-powered customer interaction, so that the service personnel can instead focus on the difficult and more pressing customer conversations.

Headquartered in New York

Accelerated by Techstars

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