ICM Hub empowers travel companies to better serve customers, regain customer satisfaction and to provide a customized one to one user interaction through an intelligent customer interaction solution focused on the Airlines.

The Lufthansa Group is the largest Airlines in Germany and Europe. Part of the group are Lufthansa, Austrian Airlines, Swiss Air, Brussels Airlines, Air Dolomiti, Eurowings, AeroLogic and SunExpress. In 2017 the group transported over 130 million passengers.

The Latam Group is the largest south America airline born with the merger of LAN Airlines and TAM Airlines in 2012. LATAM, with over 315 aircraft, reaches over 137 destinations in 24 countries.

Top Bonus is the loyal program of Air Berlin – Etihad with travelers from all around the world.

Milo, our chatbot supports our TopBonus customer service and serves as a small binary particle with an ingenious code and has build itself extensive tourism and service experiences.

Stefan Jost - Officer Service Center Management

Transform the way to interact with your customers through Conversational AI.

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