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About us
ICM Hub is dedicated to reshaping the communication landscape between airlines and their customers. Founded with a vision to enhance the travel experience through technology, ICM Hub utilizes cutting-edge artificial intelligence solutions to empower airlines in managing increasing customer inquiries efficiently. The team, comprised of dedicated professionals, collaborates to deliver customized, automated interactions that ultimately aim to boost ancillary revenues and elevate customer service standards within the airline industry. ICM Hub was founded with the idea of reshaping the how customers and airlines interact with each other.
ICM Hub provides an artificially intelligent (AI) solution to help airlines & airports, who have trouble keeping up with increasing, frequent customer inquiries. ICM Hub provides automated, first-class and AI-powered customer interaction, that helps airlines reduce contact center costs as well as boost ancillary revenues.
The artificial intelligent solutions created by ICM Hub, provides customer support and delivers an overall better customer experience, customizes on a one-to-one customer
ICM Hub has a team of talented and international experience people working with the goal of transforming and reshaping the Airlines and Travel and Tourism conversational AI industry.
We help travelers and airlines have great journeys with our conversational AI
Clients
ICM Hub empowers travel companies to better serve customers, regain customer satisfaction and to provide a customized one to one user interaction through an intelligent customer interaction solution focused on the Airlines.
Taking care of passengers in the air.
The Lufthansa Group is the largest Airlines in Germany and Europe. Part of the group are Lufthansa, Austrian Airlines, Swiss Air, Brussels Airlines, Air Dolomiti, Eurowings, AeroLogic and SunExpress. In 2017 the group transported over 130 million passengers.
ICM Hub is working with Ticketing Agents Group to assist Travel Agents, easing out the process of booking. Conversational AI solution helps Lufthansa to save resources & customer care support's time.
Partners
Taking care of passengers in the air.
ICM Hub partnered with the Thales Group and is bringing conversational AI for the first time ever (hosted locally) on aircrafts to enable contactless travel in the air.
Make TIcketing Procdeures Easy
Amadeus is one of the biggest IT travel and tourism company in the world. Amadeus provides search, pricing, booking, ticketing and other processing services in real-time to travel providers and travel agencies.
News
Flying high with AI. Artificial Intelligence looks set for widespread use in many walks of life - the onbaord industry included. What's on Horizon?
Onboard Hospitality June/August 2024
Apr 24, 2024
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Virtual Assistants take flight. Stuart Forster talks with Alex Tange of ICM Hub about the growing use of Artificial Intelligence onboard...
Onboard Hospitality December/February 2022
Dec 16, 2022
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ICM Hub looks to take passenger-airline interaction to the next level with Conversational AI. New York-based startup ICM Hub was founded with the aim or reshaping how passengers and airlines interact inflight.
APEX
Nov 14, 2022
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Elevating the User Experience with THALES' New In-Flight Digital Assistant. Airlines are looking for new technologies and turning to Artificial Intelligence (AI) to support and personalize service for their passengers.
THALES
Nov 20, 2019
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ICM Hub (USA) develops conversational artificial intelligence for airlines, providing an automated, first-class and AI-powered customer service solution that couples natural language processing and machine learning.
Thales
Jul 3, 2019
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AlleyWatch spoke with this CEO and Cofounder Alexander Tange on how he plans to deploy the product and continue to build a customer service empire. CM Hub provides an artificially intelligent (AI) solution to help airlines, who have trouble keeping up with increasing, frequent customer inquiries. ICM Hub provides automated, first-class and AI-powered customer interaction so that the service personnel can focus on the difficult customer conversations.
AlleyWatch
Jun, 2018
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Honestly, one of the under-the-radar everyday injustices we don’t take enough time to protest against is airline travel. Booking fees, bag fees, cancellation fees, bureaucracy. Last month, my flight to Haiti got canceled and in order to get a refund, I had to call 12 times, email them weekly and ultimately, send them a very annoyed Facebook message in order to get that much-deserved refund back. I mean the flight no longer existed and my travel agency intermedium was still holding me to the no refund policy they strictly adhere to. Bullshit. This startup is leading the artificial intelligence virtual assistant revolution and specializing in travel assistance and booking.
Cat George
Aug 2, 2017
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There is chat, and there is next-gen chatting. ICM Hub has developed a solid chatbot product that gives airlines the chance to embrace the ongoing shift to digital-led communications (it’s also attracted the attention of LATAM, Amadeus and Etihad). The technology works alongside existing airline systems and customer services, including a quick handover to a “human” when required.
PhocusWire
Nov 12, 2018
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AI bots for businesses are big. Here’s what the top accelerators in North America are funding. The top startup accelerators have a history of seeing the future in ideas that sounded silly at the time. After all, who would have foreseen billion-dollar businesses based on renting your air mattress to strangers, or shopping for their groceries? So when prestigious accelerators invest around common themes, it’s worth taking note of what’s resonating.
TechCrunch
Jun 10, 2017
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Contact Us
Reach out to explore how ICM Hub helps airlines and travel providers deliver fast, scalable, and personalized support
ICM Hub Inc.Headquarters in New York, US