Version 2.0 is here!
Solutions
Transform how your teams support passengers—with aviation-specific AI solutions built for web, mobile, and voice.
Chat AI for Modern Aviation
Transform your passenger journey with intelligent, real-time assistance available right at their fingertips
Our Chat AI Assistant empowers airlines and airports to deliver seamless, multilingual support through an intuitive chat interface on Web, Tablet, Laptop, Desktop and Mobile. Built specifically for aviation use cases, it responds instantly to traveler queries—whether about flight status, baggage rules, or check-in procedures—by connecting to your custom data, files, and APIs. Designed for 24/7 availability, this solution enhances digital touchpoints with scalable, consistent support that reduces operational load and elevates traveler satisfaction.
NLU & NLG
Accurately interpret and respond to complex aviation-related queries using smart topic recognition and respond in a conversational design.
Real-Time Flight Information
Provide instant answers on flight status, gate changes, and delay notifications—pulled directly from your live operational systems.
Multilingual Passenger Support
Break language barriers with natural conversations in 20+ global languages, improving accessibility and experience for international travelers.
Hands-Free Assistance with Voice AI
Redefine the passenger experience with conversational voice support, available whenever and wherever it's needed
The Voice AI Assistant enables hands-free, real-time assistance powered by advanced streaming generative AI. Integrated with your proprietary data and systems, the Voice AI Assistant ensures travelers and staff get consistent, context-aware answers—enhancing efficiency, improving satisfaction, and reducing reliance on live agents.
ICM Hub's Voice AI is built on cutting-edge Gen AI technologies, ensuring accuracy, reliability, and scalability. Our platform continuously learns and improves, providing an exceptional user experience.
AI-Powered Voice Assistance
Leverage cutting-edge Gen AI solutions to deliver accurate, context-aware responses in real-time from multiple voices
Seamless System Integration
Connect effortlessly with your existing reservation systems, CRMs, and real-time APIs to ensure personalized, data-driven conversations.
IVR & Kiosk Ready
Break language barriers with natural conversations in 20+ global languages, improving accessibility and experience for international travelers.
Choose the Right Assistant for Your Airline or Airport
Compare our AI Assistants with alternative solutions and discover how we deliver greater value, lower operational costs, and unmatched flexibility tailored for the aviation industry. Compare our Assistant capabilities to choose the ideal solution for your operation—or combine both for a truly seamless passenger and staff experience.
Integrations
Our aviation-specific chatbot solution is designed to seamlessly integrate across a range of communication channels, empowering airlines and airports to deliver instant, consistent, and intelligent support to their customers—no matter where they are
WebChat
Deliver real-time, automated support to travelers at every step—from booking to boarding—without increasing operational overhead by integrating WebChat directly into your website. With seamless deployment, this helps to elevate customer experience, reduce contact center volume, and keep passengers informed around the clock. Want to try out our offering?
Connect with passengers on the platforms they trust most. Our WhatsApp integration enables PAX to provide real-time notifications, itinerary support, and answers to common questions—all within the popular messaging app. Enhance PAX reach, increase engagement, and maintain continuity across travel touchpoints. See how's smart our Travel Assistant is.
In-App Chat
Bring intelligent assistance directly into your mobile app and empower travelers with instant, context-aware support—anytime, anywhere. Our In-App Chat integration helps streamline self-service for tasks like mobile check-in, flight updates, or gate changes, ensuring a smoother journey for your passengers. Keep all essential support within the app environment, enhancing user satisfaction while reducing friction.
Messenger
Stay connected with your customers through Facebook Messenger—whether for pre-travel questions, disruption alerts, or loyalty program updates. This integration allows you to automate routine conversations while delivering personalized, aviation-specific responses. Improve passenger trust and engagement by meeting them where they already are, with no compromise on speed or accuracy.
Slack
Boost internal efficiency by integrating our chatbot into your existing Slack workspace. Enable your support teams, operations staff, or airport personnel to instantly access aviation-specific knowledge—such as SOPs, real-time updates, and incident protocols—without switching tools. Keep your teams aligned and productive, all within a centralized, collaborative environment.