Pre-/Post-flight Solution
ICM Hub provides an automated, first-class and AI-powered customer interaction.
With the increase of customer requests and interactions across different channels, airlines are continuously trying to improve customized one-to-one communication to satisfy all customer needs and to provide a perfect customer experience before, during and after the flight.
Here is when ICM Hub comes into play and provides an AI solution to help Airlines succeed on customer service and to provide the best experience possible.
The solutions of ICM Hub, with a pure focus on Airlines, a cutting-edge product that utilizes machine learning and automation which continuously learns from customer interactions to provide a superior communication.
Customers have different needs, different channel touch points, different timing and different languages.
Input to the chatbot
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Travel agent can benefit from AI and focus on more complex issues only when chatbot cannot directly answer a customer.
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Output to the customer
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Through machine learning and automation, the chatbot will provide a customized answer to the customer need.
The interaction data are sent to a dashboard to provide customer insights to Airlines.
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learningIf an answer is not provided, the chatbot will connect the customer with a travel agent. Nevertheless, the chatbot will learn from a not answered request and will automatically answer to a new similar interaction.
