Version 2.0 is here!
Use Cases
Empowering smarter passenger experiences—before, during, and after the flight.
Pre-Flight/Post-Flight
Pre-Flight/Post-Flight
Pre-Flight/Post-Flight
Personalized, AI-powered communication from booking to arrival
With rising customer expectations and growing interaction volumes, airlines must deliver fast, customized support across channels. ICM Hub helps automate this journey with an aviation-trained Chat AI that improves responsiveness, reduces costs, and increases loyalty.
With rising customer expectations and growing interaction volumes, airlines must deliver fast, customized support across channels. ICM Hub helps automate this journey with an aviation-trained Chat AI that improves responsiveness, reduces costs, and increases loyalty.
With rising customer expectations and growing interaction volumes, airlines must deliver fast, customized support across channels. ICM Hub helps automate this journey with an aviation-trained Chat AI that improves responsiveness, reduces costs, and increases loyalty.
Benefits of a Pre & Post-Flight Assistant
Passengers
+ 1:1 personalized communication + Faster, smarter responses + Better pre/post-flight experience
Agents
+ Fewer repetitive queries + More time for complex requests + Streamlined workflows
Airlines
+ Reduce customer service costs + Boost ancillary revenue + Improve ROI through automation
In-Flight
In-Flight
In-Flight
Contactless, intelligent service from takeoff to landing
LIVE FLIGHT INFO
Instant updates, no crew wait
Passengers ask about delays, gates, arrival time—AI responds instantly and accurately
FOOD & DRINK ORDERS
Smart Meal Support
Passengers check what’s available, get allergen info, and place orders—without pressing the call button
CONNECTION SUPPORT
Smooth post-landing planning
AI checks connecting gate info, baggage carousel details, or hotel transfers—while still in the air
ENTERTAINMENT HELP
Find the right show faster
AI recommends movies or music based on genre, language, or duration preferences
DESTINATION INSIGHTS
Get travel tips en route
AI shares local weather, customs info, and top attractions based on passenger interest
SEAT SERVICE REQUESTS
Get Comfort, on demand
From pillows to snacks, passengers just ask—AI logs the request and alerts the crew
LOYALTY PROGRAM INFO
Find your loyalty points
Passengers ask about points, perks, or how to join—AI explains and enrolls on the spot
LIVE FLIGHT INFO
Instant updates, no crew wait
Passengers ask about delays, gates, arrival time—AI responds instantly and accurately
FOOD & DRINK ORDERS
Smart Meal Support
Passengers check what’s available, get allergen info, and place orders—without pressing the call button
CONNECTION SUPPORT
Smooth post-landing planning
AI checks connecting gate info, baggage carousel details, or hotel transfers—while still in the air
ENTERTAINMENT HELP
Find the right show faster
AI recommends movies or music based on genre, language, or duration preferences
DESTINATION INSIGHTS
Get travel tips en route
AI shares local weather, customs info, and top attractions based on passenger interest
SEAT SERVICE REQUESTS
Get Comfort, on demand
From pillows to snacks, passengers just ask—AI logs the request and alerts the crew
LOYALTY PROGRAM INFO
Find your loyalty points
Passengers ask about points, perks, or how to join—AI explains and enrolls on the spot
LIVE FLIGHT INFO
Instant updates, no crew wait
Passengers ask about delays, gates, arrival time—AI responds instantly and accurately
FOOD & DRINK ORDERS
Smart Meal Support
Passengers check what’s available, get allergen info, and place orders—without pressing the call button
CONNECTION SUPPORT
Smooth post-landing planning
AI checks connecting gate info, baggage carousel details, or hotel transfers—while still in the air
ENTERTAINMENT HELP
Find the right show faster
AI recommends movies or music based on genre, language, or duration preferences
DESTINATION INSIGHTS
Get travel tips en route
AI shares local weather, customs info, and top attractions based on passenger interest
SEAT SERVICE REQUESTS
Get Comfort, on demand
From pillows to snacks, passengers just ask—AI logs the request and alerts the crew
LOYALTY PROGRAM INFO
Find your loyalty points
Passengers ask about points, perks, or how to join—AI explains and enrolls on the spot
LIVE FLIGHT INFO
Instant updates, no crew wait
Passengers ask about delays, gates, arrival time—AI responds instantly and accurately
FOOD & DRINK ORDERS
Smart Meal Support
Passengers check what’s available, get allergen info, and place orders—without pressing the call button
CONNECTION SUPPORT
Smooth post-landing planning
AI checks connecting gate info, baggage carousel details, or hotel transfers—while still in the air
ENTERTAINMENT HELP
Find the right show faster
AI recommends movies or music based on genre, language, or duration preferences
DESTINATION INSIGHTS
Get travel tips en route
AI shares local weather, customs info, and top attractions based on passenger interest
SEAT SERVICE REQUESTS
Get Comfort, on demand
From pillows to snacks, passengers just ask—AI logs the request and alerts the crew
LOYALTY PROGRAM INFO
Find your loyalty points
Passengers ask about points, perks, or how to join—AI explains and enrolls on the spot
LIVE FLIGHT INFO
Instant updates, no crew wait
Passengers ask about delays, gates, arrival time—AI responds instantly and accurately
FOOD & DRINK ORDERS
Smart Meal Support
Passengers check what’s available, get allergen info, and place orders—without pressing the call button
CONNECTION SUPPORT
Smooth post-landing planning
AI checks connecting gate info, baggage carousel details, or hotel transfers—while still in the air
ENTERTAINMENT HELP
Find the right show faster
AI recommends movies or music based on genre, language, or duration preferences
DESTINATION INSIGHTS
Get travel tips en route
AI shares local weather, customs info, and top attractions based on passenger interest
SEAT SERVICE REQUESTS
Get Comfort, on demand
From pillows to snacks, passengers just ask—AI logs the request and alerts the crew
LOYALTY PROGRAM INFO
Find your loyalty points
Passengers ask about points, perks, or how to join—AI explains and enrolls on the spot
LIVE FLIGHT INFO
Instant updates, no crew wait
Passengers ask about delays, gates, arrival time—AI responds instantly and accurately
FOOD & DRINK ORDERS
Smart Meal Support
Passengers check what’s available, get allergen info, and place orders—without pressing the call button
CONNECTION SUPPORT
Smooth post-landing planning
AI checks connecting gate info, baggage carousel details, or hotel transfers—while still in the air
ENTERTAINMENT HELP
Find the right show faster
AI recommends movies or music based on genre, language, or duration preferences
DESTINATION INSIGHTS
Get travel tips en route
AI shares local weather, customs info, and top attractions based on passenger interest
SEAT SERVICE REQUESTS
Get Comfort, on demand
From pillows to snacks, passengers just ask—AI logs the request and alerts the crew
LOYALTY PROGRAM INFO
Find your loyalty points
Passengers ask about points, perks, or how to join—AI explains and enrolls on the spot
LIVE FLIGHT INFO
Instant updates, no crew wait
Passengers ask about delays, gates, arrival time—AI responds instantly and accurately
FOOD & DRINK ORDERS
Smart Meal Support
Passengers check what’s available, get allergen info, and place orders—without pressing the call button
CONNECTION SUPPORT
Smooth post-landing planning
AI checks connecting gate info, baggage carousel details, or hotel transfers—while still in the air
ENTERTAINMENT HELP
Find the right show faster
AI recommends movies or music based on genre, language, or duration preferences
DESTINATION INSIGHTS
Get travel tips en route
AI shares local weather, customs info, and top attractions based on passenger interest
SEAT SERVICE REQUESTS
Get Comfort, on demand
From pillows to snacks, passengers just ask—AI logs the request and alerts the crew
LOYALTY PROGRAM INFO
Find your loyalty points
Passengers ask about points, perks, or how to join—AI explains and enrolls on the spot
LIVE FLIGHT INFO
Instant updates, no crew wait
Passengers ask about delays, gates, arrival time—AI responds instantly and accurately
FOOD & DRINK ORDERS
Smart Meal Support
Passengers check what’s available, get allergen info, and place orders—without pressing the call button
CONNECTION SUPPORT
Smooth post-landing planning
AI checks connecting gate info, baggage carousel details, or hotel transfers—while still in the air
ENTERTAINMENT HELP
Find the right show faster
AI recommends movies or music based on genre, language, or duration preferences
DESTINATION INSIGHTS
Get travel tips en route
AI shares local weather, customs info, and top attractions based on passenger interest
SEAT SERVICE REQUESTS
Get Comfort, on demand
From pillows to snacks, passengers just ask—AI logs the request and alerts the crew
LOYALTY PROGRAM INFO
Find your loyalty points
Passengers ask about points, perks, or how to join—AI explains and enrolls on the spot
ICM Hub’s in-flight AI assistant transforms traditional cabin experiences. Hosted on the aircraft’s local server, it enables two-way voice or chat-based interaction directly from a passenger’s personal device or seatback screen—delivering real-time answers, entertainment, and service requests.
ICM Hub’s in-flight AI assistant transforms traditional cabin experiences. Hosted on the aircraft’s local server, it enables two-way voice or chat-based interaction directly from a passenger’s personal device or seatback screen—delivering real-time answers, entertainment, and service requests.
ICM Hub’s in-flight AI assistant transforms traditional cabin experiences. Hosted on the aircraft’s local server, it enables two-way voice or chat-based interaction directly from a passenger’s personal device or seatback screen—delivering real-time answers, entertainment, and service requests.
The digital service via chat is seamlessly integrating into in-seat displays and be accessible through text command capabilities providing interactivity in a traditionally passive cabin environment. By automating routine tasks and improving IFE efficiency, ICM Hub's digital travel assistant will enable airlines to elevate their brands by using direct feedback from passenger questions to make improvements to their service and offerings. This will enhance the passenger experience, creating lasting impact that reaches far beyond the cabin environment.
The digital service via chat is seamlessly integrating into in-seat displays and be accessible through text command capabilities providing interactivity in a traditionally passive cabin environment. By automating routine tasks and improving IFE efficiency, ICM Hub's digital travel assistant will enable airlines to elevate their brands by using direct feedback from passenger questions to make improvements to their service and offerings. This will enhance the passenger experience, creating lasting impact that reaches far beyond the cabin environment.
The digital service via chat is seamlessly integrating into in-seat displays and be accessible through text command capabilities providing interactivity in a traditionally passive cabin environment. By automating routine tasks and improving IFE efficiency, ICM Hub's digital travel assistant will enable airlines to elevate their brands by using direct feedback from passenger questions to make improvements to their service and offerings. This will enhance the passenger experience, creating lasting impact that reaches far beyond the cabin environment.
Benefits of an In-Flight Assistant
Passengers
+ Contactless service experience + Instant answers in real time + Personalized in-flight support
Cabin Crew
+ Fewer repetitive tasks + Clearer passenger requests + Faster in-cabin service
Airlines
+ Increased onboard revenue + Reduced operational overhead + Enhanced brand experience
Want to work with us?
Partner with us to streamline communication and deliver real-time support through Chat and Voice AI
Want to work with us?
Partner with us to streamline communication and deliver real-time support through Chat and Voice AI
Want to work with us?
Partner with us to streamline communication and deliver real-time support through Chat and Voice AI
Revolutionize passenger interactions and streamline operations with ICM Hub's advanced Chat & Voice-enabled AI solutions tailored for the aviation industry.
Revolutionize passenger interactions and streamline operations with ICM Hub's advanced Chat & Voice-enabled AI solutions tailored for the aviation industry.